So far I've even kept out of the plagiarism scandal of our federal Defense - apart from my posting to the Federal Press Conference . This was true but rather the spokesman, who by his boss apparently without the necessary information and was sent alone in front of the front of the capital correspondent. Not a good situation for him - that probably saw the journalists so that the event summarily by active non-participation ended.
But now it is - no will - but I. There are not the allegations themselves that interest me. So take care of others and the final decision in the Dr. title is the University of Bayreuth. It is the crisis management that has aroused my interest. Crisis management, and not as it should be a lesson for all who want it in the case of the case better.
Five tips to help you get stuck in crisis management
Tip 1: The Impossible Fact
Use the power of the impossible fact, also known as Palmström principle. She goes to a poem by Christian Morgenstern back who created the character Palmström and let him do his poems in various situations. The Palmström principle was especially by the last stanza of his poem "The Impossible Fact" known
"And he concludes:
Only a dream had the experience.
Because, he concludes pointedly,
may not be what should not be. "
In communication it is helpful to the impossibility of an alleged fact or by adjectives such as" abstruse to strengthen "and thus into the realm of refer to the imagination and fantasies.
Tip 2: truth, yes, but only piecemeal
If you can not get away with tip 1 may - no, need - you come out with the truth. But not with the whole, only piecemeal. Ideally, only that which is irrefutable, and all know anyway. The salami tactics in crisis management.
Tip 3: Use rhetorical loopholes
back door 1: Take even the heavy burden of guilt. This is not in the sense of the inventor, but rather practical. Place an understanding about the injured forward just for your wrongdoing - the German language makes it possible (see column onion fish "Excuse me - otherwise I will do it myself!" )
Behind door 2: While the apology the first person singular (I is ... attached), you may then like to generalize: we, you can (... the lose track) - often in conjunction with the completely impersonal "it" (can happen ...) This brings you out of the way and makes clear that the so would every happen to -. by the way you create allies and enough emotional distance to Done
Behind door 3: Pay attention to every linguistic detail - a must. for the excellent implementation of the salami tactics and preparing the next slice. The show I am best with an example: first
Statement: I will temporarily go not
second car ... Statement: As I recently said, and that was right: I will not drive ...
the omission of the word "temporary" brings a new dimension to the next slice ... and yes you have right from the beginning is said.
Tip 4: Everything back to start
you see yourself in a seemingly hopeless situation, particularly with regard to your previous argument, You put it all back to start. This can be done for instance by a short break that you have used an intensive examination of the problem. After the break you get
purified and explain in humility
"I [insert time] with [insert issue here] busy and I must say, I have made serious mistakes."
Tip 5: ashes on his head
After everything is back to start, sprinkle in a lot of ashes on his head. Then shake verbally, so that eventually all gotten some of it (after an aphorism in Claudia Fischer, wisdom AZ ). Get sent to the second rhetorical loophole, please direct bearing on the really important issues in our world and make it clear that you want for yours as a rock in the surf.
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